Cancel/Change Order

At Ryzama, we understand that customers may occasionally need to cancel an order or make a correction after completing a purchase. We will make reasonable efforts to accommodate cancellation and change requests when they are received early enough in the order fulfillment process.

Because orders may move quickly from checkout to processing and shipment, changes or cancellations are not guaranteed once an order has entered fulfillment or been handed to a carrier.

This policy explains how to request an order cancellation or change, what information we need, and what happens when an order can no longer be modified.

1. Cancellation and Change Overview

Ryzama recommends contacting us as soon as possible if you need to make a change to an order.

The ability to make a change depends on the current status of your order.

2. How to Request a Cancellation

If you want to cancel an order, contact Ryzama at support@ryzama.com as soon as possible after placing the order.

Please include:

• Order number
• Full name used for the order
• Email address associated with the order
• Reason for cancellation, if applicable
• Any other information necessary to identify the order

The earlier you contact us, the greater the possibility that we can review the request before fulfillment begins.

Submitting a cancellation request does not automatically guarantee that the order will be cancelled. Ryzama must first determine whether the order has already entered processing or shipment.

3. Order Processing and Cancellation

Ryzama's standard handling time is 1 business day.

Orders may move into fulfillment shortly after they are received. Once an order has entered the fulfillment process, it may no longer be possible to stop or modify it.

Our standard order cut-off time is 5:00 PM EST, Monday through Friday.

Because fulfillment activity can occur at different times, customers should contact Ryzama immediately rather than waiting until the next business day.

4. Changes to Shipping Address

If you entered an incorrect shipping address, contact us immediately at support@ryzama.com.

We will make reasonable efforts to correct the address before the order is shipped.

However, once the order has been processed, packed, or transferred to USPS, UPS, or FedEx, Ryzama may no longer be able to change the delivery address.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify the following before submitting your order:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Other applicable delivery information

An incorrect or incomplete address may result in delivery delays, failed delivery attempts, or a returned shipment.

5. Changes to Products

If you want to change an item after placing an order, contact Ryzama as soon as possible.

Depending on the order status, we may be able to change:

• Product selection
• Product quantity
• Color or variation, where available
• Other available product options

Ryzama cannot guarantee that a requested change can be completed after fulfillment has started.

Product availability may also affect whether a requested change can be made.

For example, if you want to replace one Hat with another Hat, change a Scarf selection, or modify a Sunglasses order, the requested replacement must be available at the time the change is reviewed.

6. Changes to Order Quantity

Customers who need to increase or decrease the quantity of an item should contact Ryzama immediately.

Quantity changes may affect the total order value and shipping arrangements.

If a quantity change is successfully completed before fulfillment, the order total may be adjusted accordingly.

If the order has already been processed or shipped, quantity changes may no longer be possible and the standard Return & Refund Policy may apply to eligible merchandise.

7. Changes to Product Details

Some orders may contain selectable product details or variations.

If you selected the wrong available option, contact Ryzama as soon as possible.

We will review the order status and inventory availability before determining whether the requested change can be completed.

A change is not confirmed until Ryzama has communicated that the order has been successfully updated.

Customers should not assume that sending an email automatically changes an order.

8. Shipping Cost After an Order Change

Ryzama's standard shipping charge is a flat rate of $6.99.

An approved order change may affect the order total depending on the products involved.

If an order modification results in a different product value, the applicable difference may need to be paid or refunded.

If an order has already been shipped, additional shipping arrangements may be required for a replacement or separately shipped item.

Any applicable charges will be communicated before an additional payment is required.

9. Cancellation After Shipment

Once an order has been handed to a carrier, it generally cannot be cancelled through Ryzama.

Our standard carriers include:

• USPS
• UPS
• FedEx

If you no longer want an order that has already shipped, you may need to receive the package and request a return according to the Ryzama Return & Refund Policy.

Eligible merchandise may be returned within 60 calendar days from delivery, subject to the applicable return conditions.

10. Refunds for Approved Cancellations

If Ryzama approves a cancellation before shipment and payment has already been collected, the applicable refund will generally be issued to the original payment method.

Ryzama does not charge a cancellation fee for an approved cancellation.

The 12-business-day period refers to Ryzama's refund processing timeframe.

After Ryzama processes the refund, your bank or payment provider may require additional time to make the funds available in your account.

11. No Cancellation Fee

Ryzama does not charge a separate cancellation processing fee for cancellations that we are able to approve.

However, if an order has already entered shipment and a customer subsequently chooses to return the merchandise, the applicable return process may apply.

Customers should contact Ryzama as early as possible to maximize the possibility of cancelling an order before fulfillment.

12. Orders That Cannot Be Cancelled

Ryzama may be unable to cancel an order when:

• The order has already been packed.
• The order has been handed to a shipping carrier.
• The shipment is already in transit.
• The cancellation request was received too late.
• The order has already been delivered.
• The transaction is subject to circumstances preventing cancellation.

In these circumstances, eligible merchandise may generally be handled through the standard return process after delivery.

13. Returned Orders After Delivery

If an order cannot be cancelled because it has already shipped or been delivered, customers may request a return when the merchandise meets the requirements of our Return & Refund Policy.

Ryzama accepts eligible returns within 60 calendar days from delivery.

Returned merchandise should generally be unused, unworn, and in its original condition.

There is no return processing fee or restocking fee for eligible returns.

Approved refunds are generally processed within 12 business days after the return has been received, reviewed, and approved.

14. Duplicate Orders

If you accidentally place the same order more than once, contact Ryzama immediately at support@ryzama.com.

We will review the duplicate orders and determine whether one can be cancelled before fulfillment.

If a duplicate order has already shipped, cancellation may no longer be possible. In that situation, the standard return process may apply after delivery.

15. Incorrect Order Information

Customers are responsible for checking order information before completing checkout.

This includes:

• Product selection
• Quantity
• Shipping address
• Billing information
• Email address
• Other applicable order details

If you discover an error after submitting an order, contact us immediately.

Ryzama will make reasonable efforts to correct eligible errors before fulfillment but cannot guarantee that every change will be possible.

16. Order Confirmation

After placing an order, customers should review the order confirmation carefully.

Check that the following information is correct:

• Products ordered
• Quantities
• Shipping address
• Contact information
• Order total
• Shipping charge

If something is incorrect, contact Ryzama as soon as possible.

An order confirmation confirms that your order information was received; it does not guarantee that a requested change can still be made.

17. Support for Cancellation and Changes

For the fastest assistance, contact Ryzama directly by email.

Ryzama
Email: support@ryzama.com
Support Hours: 8:00 AM–7:00 PM EST, Monday–Saturday

When contacting us, use a clear subject such as "Order Cancellation Request" or "Order Change Request" and include your order number.

Providing complete information helps our team locate your order and determine whether the requested action is still possible.

18. Carrier Delivery Changes

After an order has been transferred to a shipping carrier, certain delivery-management options may be available directly through the carrier.

Depending on the shipment and carrier, customers may be able to access options through USPS, UPS, or FedEx.

Such options are controlled by the carrier and may not always be available.

Ryzama cannot guarantee that a carrier will approve a delivery address change, package redirect, delivery hold, or other post-shipment request.

19. Delays and Circumstances Outside Our Control

Ryzama cannot guarantee that every cancellation or change request will be processed before fulfillment.

Orders may move through our fulfillment system quickly, and carrier pickup schedules may limit the time available for modifications.

External circumstances, including technical problems, carrier activity, unusually high order volume, or other operational issues may also affect our ability to modify an order.

We will make reasonable efforts to assist customers while recognizing that changes cannot always be completed after an order has progressed through fulfillment.

20. Policy Relationship to Returns and Refunds

This Cancel / Change Order Policy applies primarily to requests made before an order has been shipped.

Once an order has been delivered, the Ryzama Return & Refund Policy governs eligible returns and refunds.

Customers should review that policy for information regarding:

• 60-day returns
• Return eligibility
• Return conditions
• Refund processing
• Damaged or defective products
• Incorrect items
• Return procedures

21. Policy Updates

Ryzama may update this Cancel / Change Order Policy when necessary to reflect changes in our order processing procedures, fulfillment operations, payment systems, or customer service practices.

The latest version of this policy will be made available on the Ryzama website.

Customers are encouraged to review the current policy when placing an order or requesting a cancellation or modification.

22. Contact Ryzama

If you need to cancel or change an order, please contact us as soon as possible.

Ryzama
Email: support@ryzama.com
Support Hours: 8:00 AM–7:00 PM EST, Monday–Saturday

Please include your order number, name, email address, and a clear description of the requested cancellation or change.

Ryzama will review your request based on the current order status and communicate the available options as promptly as reasonably possible.