Shipping Policy

At Ryzama, we want every order to move from our store to your doorstep in a clear, reliable, and timely manner. This Shipping Policy explains how orders are processed, when they are shipped, the available delivery services, shipping costs, tracking information, and what to expect throughout the delivery process.

Ryzama specializes in Hats, Scarves, and Sunglasses, with a focus on providing customers with convenient online shopping and dependable order fulfillment. Please review the information below before placing your order so you understand our processing and delivery timelines.

1. Shipping Overview

Orders placed through Ryzama are processed during our regular business days. Our standard handling time is 1 business day, followed by an estimated transit period of 2–6 business days depending on the destination, carrier, and other delivery conditions.

We use established United States shipping carriers to deliver orders, including:

• USPS
• UPS
• FedEx

Once your order has been prepared and handed to the selected carrier, you will receive tracking information when available. Tracking allows you to monitor the progress of your shipment from carrier acceptance through delivery.

Standard Shipping Summary

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual delivery may vary based on the destination, carrier operations, weather, holidays, address accuracy, and other circumstances outside Ryzama's direct control.

2. Shipping Cost

Ryzama offers a straightforward flat-rate shipping fee of $6.99 per order.

The applicable shipping charge will be displayed during checkout before you complete your purchase. Customers are responsible for reviewing the order summary, including the shipping charge, before submitting payment.

The $6.99 shipping rate applies to standard delivery unless a different shipping charge or promotional offer is clearly displayed at checkout. If special circumstances require an alternative shipping arrangement, the applicable cost will be communicated before the order is processed.

3. Order Processing Time

Our standard handling time is 1 business day.

Handling time refers to the period required for Ryzama to receive, review, prepare, package, and dispatch your order. This is separate from the carrier's transit time.

Orders placed during our regular processing schedule are normally prepared within one business day. Processing begins after the order has been successfully submitted and payment has been authorized.

For example, an order placed on a Monday before the daily cut-off will generally enter processing on the next applicable business day and may be handed to the shipping carrier after preparation. Once the package is accepted by the carrier, the transit period begins.

Handling time does not include weekends or certain holidays when normal order processing may be unavailable.

4. Daily Order Cut-Off Time

Ryzama uses a daily order cut-off time of 5:00 PM EST, Monday through Friday.

Orders placed before the applicable cut-off time on a business day will be considered for processing according to our standard handling schedule. Orders placed after 5:00 PM EST may begin processing on the following business day.

The cut-off time is based on Eastern Standard Time (EST). During periods when daylight saving time applies, the applicable Eastern Time schedule will be used.

The cut-off time helps establish the beginning of the processing schedule but does not represent a guaranteed carrier pickup or delivery time.

5. Estimated Delivery Timeline

The standard delivery timeline consists of two stages: order handling and carrier transit.

Our typical estimates are:

Transit time begins after the package has been processed and handed over to the shipping carrier. The carrier's tracking system may take some time to display the first movement or acceptance scan.

Delivery estimates are calculated using business-day processing expectations and typical carrier transit conditions. They should not be interpreted as guaranteed arrival dates.

Carrier delays can occasionally occur because of severe weather, transportation interruptions, high shipping volumes, address issues, regional disruptions, holidays, or other events affecting the delivery network.

6. Delivery Services and Carriers

Ryzama may use USPS, UPS, or FedEx to deliver orders.

The carrier selected for an individual shipment may depend on operational availability, destination, package characteristics, service coverage, and fulfillment requirements.

USPS

USPS may be used for eligible shipments throughout the United States. USPS tracking can provide information about acceptance, transportation, processing, and delivery events.

UPS

UPS may be used for eligible destinations and packages. UPS tracking can provide shipment movement and delivery status as the package travels through the carrier network.

FedEx

FedEx may be used for eligible orders depending on shipping requirements and destination. FedEx tracking provides shipment updates and delivery information when scans are recorded.

Ryzama reserves the right to select the carrier that best fits the order and destination unless a specific delivery service has been expressly offered and confirmed during checkout.

7. Shipment Tracking

Once your order has been shipped, tracking information may be provided through the email address associated with your purchase.

A tracking number allows you to check the shipment's progress directly through the applicable carrier's tracking system.

Tracking information may initially show limited activity. In some cases, there can be a delay between the time a package leaves our fulfillment process and the first carrier scan appearing online.

If your tracking information does not update immediately, please allow additional time for the carrier to register and process the shipment.

For the most accurate and current delivery information, customers should use the tracking number provided with their shipment.

8. Delivery Address Requirements

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please carefully verify:

• Full recipient name
• Street address
• Apartment, suite, or unit number when applicable
• City
• State
• ZIP code
• Country, when applicable
• Any other information necessary for successful delivery

An incorrect or incomplete address may result in delivery delays, returned packages, additional carrier charges, or unsuccessful delivery attempts.

If you notice an address error shortly after placing an order, contact Ryzama as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed after an order has entered processing or been transferred to a carrier.

9. Delivery Attempts

Carriers determine their own delivery procedures and may make delivery attempts according to their operational policies.

If a carrier is unable to complete delivery, the shipment may be held for pickup, reattempted, redirected, or returned to the sender depending on the carrier's procedures and the circumstances of the shipment.

Customers should monitor tracking updates and follow any instructions provided by the carrier when additional action is required.

Ryzama cannot control the exact delivery route, delivery time, number of delivery attempts, or carrier-specific procedures after a package has entered the carrier network.

10. Delayed Shipments

Although most orders are delivered within the estimated timeframe, occasional delays may occur.

Potential causes include:

• Severe weather
• Natural events
• Transportation interruptions
• Carrier network congestion
• Seasonal shipping volume
• Public holidays
• Incorrect or incomplete addresses
• Delivery access restrictions
• Regional service disruptions
• Customs or governmental processing where applicable
• Carrier operational issues

A delay does not necessarily indicate that a package has been lost.

If your shipment appears delayed, please first review the latest tracking information. If there has been no meaningful tracking movement for an extended period or the carrier indicates a delivery problem, contact Ryzama at support@ryzama.com so our support team can assist with the next appropriate step.

11. Lost or Missing Packages

Once an order has been transferred to USPS, UPS, or FedEx, the carrier becomes responsible for transporting and delivering the package according to its service procedures.

If tracking shows that a package has been delivered but you cannot locate it, please check common delivery locations around your property and with household members, neighbors, building management, or other individuals who may have accepted the package.

You should also review the carrier's tracking details for delivery notes.

If the package remains missing after these checks, contact Ryzama at support@ryzama.com. We will review the available shipment information and determine what assistance may be appropriate.

Please provide your order number and tracking information when contacting us so that we can identify the shipment efficiently.

12. Damaged Packages

Please inspect your package and its contents when it arrives.

If your order appears to have been damaged during transportation, retain the original packaging and contact Ryzama as soon as reasonably possible at support@ryzama.com.

When reporting a damaged shipment, include:

• Order number
• Customer name
• Description of the damage
• Photographs of the package and affected product when available
• Photographs of the shipping label when available

Providing this information helps us evaluate the situation and determine the appropriate resolution.

Do not discard the packaging immediately if you believe the product was damaged during shipping, as the carrier or Ryzama may require supporting information to investigate the shipment.

13. Incorrect or Incomplete Delivery Information

Ryzama is not responsible for delays or failed deliveries caused by inaccurate information supplied during checkout.

If a customer provides an incorrect address and the package is returned to Ryzama, additional shipping may be required to send the order to a corrected address. Any applicable additional shipping cost may be the customer's responsibility.

For this reason, carefully reviewing your shipping information before completing your purchase is strongly recommended.

If you contact us before the order has shipped, we will make reasonable efforts to determine whether the address can still be corrected. However, once an order has been processed or transferred to the carrier, changes may no longer be possible.

14. Weekends and Holidays

Ryzama's standard order processing schedule operates Monday through Friday.

Our support team is available Monday through Saturday, 8:00 AM–7:00 PM EST, but Saturday support availability does not mean that orders are processed or dispatched on Saturday.

Orders placed during weekends or recognized holidays may enter the processing schedule on the next available business day.

Carrier operations may also differ during federal holidays and other periods of increased shipping activity. These changes can affect transit times and the date on which a shipment receives its next tracking scan.

15. Changes to Shipping Information

If you need to correct shipping information after placing an order, contact us immediately at support@ryzama.com.

Please include your:

• Order number
• Name used for the order
• Correct shipping information
• Email address associated with the purchase

We will make reasonable efforts to accommodate a correction before the package is dispatched. However, we cannot guarantee changes after fulfillment or carrier handoff.

Once a shipment is in transit, customers may need to work directly with the carrier regarding eligible delivery-management options.

16. Shipping Communication

Ryzama may send order-related communications to the email address provided during checkout. These communications may include order confirmation, shipment information, tracking details, or other information necessary to manage your purchase.

Customers should ensure that the email address entered at checkout is accurate and accessible.

If you do not receive expected shipping information, please check your spam, junk, promotions, or other filtered folders before contacting our support team.

17. Customer Support

If you have questions about shipping, order processing, tracking, or delivery, our support team is available to assist.

Ryzama
Email: support@ryzama.com
Support Hours: 8:00 AM–7:00 PM EST, Monday–Saturday

When contacting us about an existing order, please include your order number whenever possible. Providing complete order information allows our team to review your request more efficiently.

18. Important Delivery Considerations

Shipping estimates are intended to provide a reasonable expectation of when an order may arrive. They are not guaranteed delivery dates because the final transit stage is performed by independent shipping carriers.

The estimated timeline of 1 business day for handling plus 2–6 business days for transit represents our standard shipping schedule.

Customers should also understand that:

• Handling time and transit time are separate periods.
• The 5:00 PM EST cut-off applies Monday through Friday.
• Orders placed after the cut-off may begin processing on the following business day.
• Weekend and holiday schedules can affect processing.
• Carrier tracking may not update immediately after dispatch.
• Carrier delays may occur outside Ryzama's control.
• An accurate shipping address is essential for successful delivery.
• Delivery instructions and delivery attempts are controlled by the applicable carrier.

19. Shipping Policy Updates

Ryzama may update this Shipping Policy when necessary to reflect changes in our shipping operations, carrier services, processing procedures, or other business practices.

When changes are made, the updated policy will be made available through our website. Customers are encouraged to review the current Shipping Policy before placing an order.

Our goal is to keep shipping information clear and accessible so that customers understand the expected processing and delivery experience before completing a purchase.

20. Contact Ryzama

For questions concerning shipping costs, processing times, tracking, delivery delays, address issues, or other shipping-related matters, please contact:

Ryzama
Email: support@ryzama.com
Support Hours: 8:00 AM–7:00 PM EST, Monday–Saturday

We appreciate your business and are committed to providing a straightforward shipping experience for every Ryzama order.