Return & Refund Policy

At Ryzama, we want you to feel confident when shopping for Hats, Scarves, and Sunglasses. If your purchase does not meet your expectations, we offer a straightforward return and refund process designed to make resolving an eligible return as simple as possible.

This Return & Refund Policy explains the conditions for returning an item, the return timeframe, refund processing, eligible and non-eligible items, and the steps you should follow when requesting a return.

By placing an order with Ryzama, you acknowledge and agree to the terms outlined below.

1. Return Window

Ryzama accepts eligible returns within 60 calendar days from the date your order was delivered.

To qualify for a return, your request should be submitted within the 60-day return period. Returns requested after this period may not be accepted.

We recommend contacting us as soon as possible if you decide that an item is not right for you.

2. Return Eligibility

To be eligible for a return, merchandise should be returned in its original condition.

Generally, returned products should meet the following requirements:

• Be unused and unworn.
• Be in the same condition in which you received them.
• Include original packaging when reasonably available.
• Include original tags, labels, or accessories when applicable.
• Not show signs of intentional damage, alteration, washing, or excessive wear.
• Be securely packaged to prevent damage during return transportation.

Because Ryzama sells Hats, Scarves, and Sunglasses, customers should take reasonable care when trying on products. Items should remain clean and free from stains, odors, makeup, scratches, or other signs of use.

A returned item that does not meet the applicable condition requirements may be subject to rejection or may require additional review before a refund is issued.

3. Items That May Not Qualify

Certain merchandise may not qualify for a return if it has been used, damaged, altered, or returned in a condition that prevents it from being resold.

Examples include products that:

• Have been worn beyond reasonable inspection.
• Have been washed or cleaned.
• Have noticeable stains, odors, makeup, or cosmetic residue.
• Have been intentionally damaged.
• Have been modified or altered.
• Are missing important components or accessories.
• Are returned outside the 60-day return period.

If an item arrives damaged or defective, please contact us before returning it so that we can review the issue and provide appropriate instructions.

4. How to Request a Return

To start a return, contact Ryzama at support@ryzama.com.

Please include the following information in your email:

• Order number
• Name used when placing the order
• Email address associated with the order
• Product name or description
• Reason for the return
• Photographs, when relevant to the return request

For damaged, defective, incorrect, or incomplete orders, photographs may help us evaluate the issue more efficiently.

After receiving your request, our support team will review the information and provide return instructions when the request is eligible.

Please do not send merchandise to an address that has not been provided or confirmed by Ryzama. This helps prevent returned packages from being misdirected or delayed.

5. Return Shipping

Ryzama does not charge a return processing fee or restocking fee for eligible returns.

The responsibility for return shipping may depend on the reason for the return and the circumstances of the order.

If you are returning an item because you changed your mind, selected the wrong item, or no longer want the product, return shipping arrangements may be the customer's responsibility.

If you receive an incorrect, damaged, or defective item, please contact us before sending it back. We will review the situation and provide appropriate instructions based on the circumstances.

Any return-shipping arrangements will be communicated during the return process when applicable.

6. Return Packaging

Customers are responsible for packaging returned merchandise appropriately.

Whenever possible, use the original packaging or another secure package that protects the product during transportation. Hats should be packaged in a way that minimizes crushing or deformation, while sunglasses and other accessories should be adequately protected against impact or scratching.

Ryzama is not responsible for damage that occurs because a customer does not package a return adequately.

Please retain your return shipment receipt and tracking information until the return has been received and processed.

7. Refund Policy

Once an eligible return has been received and reviewed, Ryzama will process the applicable refund.

Refunds are generally processed within 12 business days after the returned merchandise has been received and the return has been approved.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution after Ryzama completes the refund.

The 12-business-day period refers to Ryzama's refund processing period and does not necessarily represent the time required by a bank or payment provider to post the funds.

8. No Refund Processing Fees

Ryzama does not charge a refund processing fee for eligible refunds.

There is also no restocking fee for eligible returned merchandise.

The refund amount may depend on the specific circumstances of the return, including the condition of the merchandise and whether the original order contained separate charges that are not refundable under the applicable circumstances.

Any applicable refund details will be communicated during the return review process.

9. Refund Method

Approved refunds are generally issued to the original payment method used to place the order.

For example, if you paid using a supported card or another available payment method, the refund will normally be directed back through the applicable payment channel.

Once Ryzama has processed the refund, the financial institution or payment provider may require additional time before the funds appear in your account.

If you have received confirmation that your refund has been processed but the funds have not yet appeared, please first check with your payment provider or financial institution.

10. Damaged or Defective Items

If an item arrives damaged or appears to have a manufacturing defect, please contact Ryzama at support@ryzama.com as soon as possible.

To help us investigate the issue, please provide:

• Order number
• Product name
• Description of the problem
• Clear photographs of the product
• Photographs of the packaging when the shipping package was damaged
• Any other relevant information requested by our support team

Please keep the original packaging until we have reviewed your request.

Damaged or defective merchandise may be handled differently from a standard change-of-mind return. Ryzama will review the available information and determine the appropriate resolution.

11. Incorrect Items

If you receive an item that is different from what you ordered, contact us at support@ryzama.com before returning the merchandise.

Please provide your order number and photographs showing the product received. This information allows our team to compare the shipment with your original order.

If Ryzama confirms that an incorrect item was sent, we will provide instructions for resolving the issue.

Customers should not independently ship an incorrect item to an unconfirmed return address.

12. Exchanges

Ryzama's standard return process is designed primarily for returns and refunds.

If you would like a different product, color, style, or other variation, contact our support team at support@ryzama.com. Depending on inventory availability and the circumstances of the request, we can explain the available options.

Because product availability may change, an exchange cannot be guaranteed for every item.

When an exchange is not available, an eligible return and refund may be the appropriate solution.

13. Order Cancellation Before Shipment

If you need to cancel an order, contact Ryzama as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or is handed to a shipping carrier. However, cancellation may not be possible once an order has already been processed or shipped.

If the order has already shipped, the standard return process may apply.

For cancellation requests, please provide your order number and contact us at support@ryzama.com.

14. Returns After the 60-Day Period

The standard return period is 60 calendar days from delivery.

A return request submitted after the 60-day period may not qualify under this policy. Customers are encouraged to inspect their merchandise promptly after delivery and contact Ryzama if there is a problem.

If you believe there are exceptional circumstances affecting your return, you may contact our support team for review. Any exception is determined at Ryzama's discretion and is not guaranteed.

15. Refund Timing Example

The return process generally follows these stages:

The 12-business-day refund period begins after the returned merchandise has been received and the return has been reviewed and approved.

16. Tracking Your Return

When returning an item, customers are encouraged to use a shipping service that provides tracking.

Keep the return tracking number and shipping receipt until Ryzama confirms receipt of the returned merchandise.

Tracking information can help establish when a package was shipped and when it reached its destination.

Ryzama cannot process a refund for merchandise that has not been received or otherwise verified as returned, except where applicable circumstances require a different resolution.

17. Refunds for Multiple Items

If an order contains multiple products and only some products are returned, the refund will generally apply only to the eligible merchandise that has been successfully returned and approved.

Each returned product must satisfy the applicable return conditions.

For orders containing Hats, Scarves, or Sunglasses, customers should clearly identify which products are being returned when contacting support.

18. Promotional Orders

If an order was purchased using a promotion, discount, coupon, or other special offer, the refund may reflect the actual amount paid for the returned merchandise.

Promotional terms may affect the final refund amount where applicable.

If you have questions about how a promotion affects your return, contact Ryzama before sending the merchandise back.

19. Customer Responsibility

Customers are responsible for reviewing merchandise after delivery and contacting Ryzama within the applicable return period if they wish to request a return.

Customers should also:

• Provide accurate order information.
• Follow return instructions.
• Package returned merchandise securely.
• Keep return tracking information.
• Return merchandise within the applicable timeframe.
• Provide requested photographs or documentation when necessary.
• Ensure that returned products remain in eligible condition.

Following these steps helps reduce unnecessary delays during the return and refund process.

20. Contact Information

If you have questions about this Return & Refund Policy or need assistance with a return, please contact our customer support team.

Ryzama
Email: support@ryzama.com
Support Hours: 8:00 AM–7:00 PM EST, Monday–Saturday

When contacting us about a return or refund, please include your order number so we can locate the relevant purchase and assist you efficiently.

21. Policy Updates

Ryzama may update this Return & Refund Policy when necessary to reflect changes to our products, return procedures, refund processes, or business practices.

The current version of this policy will be made available on our website. Customers are encouraged to review the policy before making a purchase and before initiating a return.

Our goal is to provide a clear, reasonable, and transparent return experience while ensuring that customers understand the requirements and timelines associated with eligible returns and refunds.